Ordering
How long will my order take?
All products are made to order. We print on fabric, sew the product and prepare for shipping within 2-3 weeks.
Can you rush my order?
If you have a deadline, email us at hello@picturestofabric.co.uk before you place your order. We'll let you know whether we can dispatch it in time.
Can I cancel my order?
No. Every item is made to order with your own artwork, so orders cannot be cancelled once placed.
Can I change my order after placing it?
Contact us as soon as possible at hello@picturestofabric.co.uk and we'll let you know whether the change can be made. We can't guarantee changes once an order has been placed.
Is there a minimum order?
No minimums. You can order a single item.
Can I order a sample before placing a bulk order?
Yes. Order a single test print through the website. We recommend this for colour-critical or bulk orders.
Artwork and files
How to upload designs?
On the product page click on Choose File - Upload your design from your computer, camera or cloud storage. Choose the quantity and click on add to cart.
For adding additional designs, click on change design and upload a different file. Choose the quantity and click on add to cart.
You can view the added designs and their quantities by clicking View Cart.
What size should my image be?
For cushion please supply square image 45cm x 45cm at 300dpi
For tea towels please supply image 44cm x 72cm at 300dpi
Images at lower resolution than 300dpi will be resized and may look slightly blurry when printed.
What file types can I upload?
You can upload any rasterised graphic file: JPG, JPEG, PNG, PDF
What resolution should my image be?
We recommend supplying files at 300dpi.
We print files exactly as supplied, so low-resolution images will give low-quality prints.
Do you check my artwork before printing?
No. We print your file as supplied, so please check the resolution, cropping, spelling and layout before you order.
Can I print an image I downloaded from internet?
Images from internet most likely belong to the creator and simply downloading them does not give you permission to use them.
Will you reuse my design?
No. We only use your artwork to fulfil your order.
Your files are stored securely on the external drive for your future orders. If you'd like us to remove any files we store, please email hello@picturestofabric.co.uk
Do I need to upload designs everytime for repeat orders?
For frequent orders we can set up Google Drive Folder you have an access to. When placing on order you can input the design name as it appears on the drive instead of uploading the file.
Please email us at hello@picturestofabric.co.uk to set up.
Printing and colour
Will the colours match my screen?
Not exactly. Screens and fabric show colour differently, and colours may also vary slightly between print batches and fabric types.
We can't colour match to screen colour.
For an exact colour check, please order 1 product as a test print first.
What are the small white specks on my print?
Minor sporadic white specks can occur with digital fabric printing. They are not considered a fault.
What printing methods do you use?
We use most eco-friendly fabric printing technology - Pigment printing and Sublimation printing.
We print with sublimation inks on polyester based fabrics (Velvet, Faux Suede)
We print with pigment inks on cotton based fabrics (Cotton Drill)
Both methods provide permanent vibrant colours.
How do I wash my cushion cover or tea towel?
Both products are machine washable.
We recommend washing at 30 degrees and air drying.
Please note that cotton fabrics may shrink slightly during the washing. The shrinkage will depend on the temperature - the higher the wash temperature the more shrinkage can occur.
Prices and payment
Do your prices include VAT?
Yes the prices you see on our website include VAT. The exception is the bulk discount pricing table on product description page which list prices ex VAT
How do volume discounts work?
Price breaks apply per item type once the quantity threshold is reached.
You can see the discount applied at the checkout
The full pricing is shown on every product page.
Can I mix different designs to reach a price break?
Yes. The price break works of multiple designs. If you add 4 cushions with design A and 2 cushions with design B the discount will apply. Same for different product variant options.
Dropshipping
Can I sell your products in my own shop?
Yes. When you make a sale, place the order on our website using your customer's delivery address, and we'll send it direct to them in unbranded packaging.
Will my customer see your name or the prices?
No. Dropship orders are sent in plain packaging, with no branding and no pricing details.
Can you add my branding or a leaflet to the parcel?
At the moment we do not offer products with your own branding, tags or leaflets.
Can you connect to my Shopify or Etsy shop?
Not at the moment. Orders are placed manually on our website.
Who handles my customer's returns?
You do, as the seller. If an item is faulty, you contact us, not your customer.
Delivery
How long will my order take?
Our usual production time is 2–3 weeks, plus delivery. This is an estimate and is not guaranteed.
How much is delivery?
Delivery is calculated at checkout, based on the order weight and volume.
Where do you deliver?
We deliver to all areas in UK.
At the moment we do not offer international shipping.
My order shows delivered but I haven't received it.
Please contact us as soon as possible. We will check if the delivery address is correct and check the tracking with our delivery partner.
Can I track my order?
Yes, once the order was shipped, you will receive an email with the tracking number.
Problems and returns
Can I return an item I don't like?
Personalised items can't be returned unless they're faulty.
What doesn't count as a fault?
Errors in your file, low-resolution prints, minor colour variation, minor white specks, or damage caused by not following the care instructions.
My order arrived faulty or damaged. What do I do?
Although we put great care in quality checking each order sometimes mistakes happen. If item you received arrived flawed please email us photos to hello@picturestofabric.co.uk as soon as possible, and within 14 days of delivery. We'll reprint and resend your order.
Still have a question?
If you can't find your answer above, email us at hello@picturestofabric.co.uk or fill the contact form below and we'll get back to you as soon as we can.
If your question is about an existing order, please include your order number.